Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly referred to as the “Father of the Indian BPO Industry”. He has played a pivotal role over the last 30 years in shaping the Global Outsourcing Space and promoting Indian BPOs and proving that India can be a preferred location for Remote Processing.
Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before starting Quatrro in mid 2006.
Raman was the CEO of GECIS, the Business Leader for American Express’ BPO business and the Founder and CEO of Spectramind. He is now the Chairman and Managing Director of Quatrro. He has been a catalyst in making Offshoring and Outsourcing decisions strategic for large Fortune 500 companies on a global platform.
Raman launched Quatrro to focus on ‘Beyond the Existing’ high end and new areas of BPO services with a mix of incubation and acquisition led strategies. These have been targeted at the underserved areas, the uncontested market spaces and leverage the ‘cloud’ with an integrated platform and service offering. Quatrro successfully and implemented services across Finance and Accounting, Card Processing, Risk and Fraud Management, Mortgage, Technical Support, and Knowledge Management for mid-tier companies and retail consumers thereby introducing offshoring to the SMB segment.
Under Raman’s able leadership, Quatrro acquired and has since divested in the Finance Process Outsourcing (FPO) arm of RSM McGladrey USA and Scope e-Knowledge Center, one of India’s largest information research and analytical companies. Quatrro also acquired the Mortgage platform and back office of Preferred Financial Group USA.
Raman, with a guiding philosophy of enhancing the success rate of nascent businesses and creating an eco-system for startups, is a founding member of the “Indian Angel Network” a group of investors which has a passion to enable start-up businesses to create, scale and add value, while also addressing the current acute shortage of funds available for start-ups. He has made 50+ investments in startups and mentors 20+ companies. He sits on the Venture Capital Investment Committee (VCIC) hosted by SIDBI for the distribution of the Fund of Funds by the Government of India and is also the co-founder and member of IC of the IAN Fund.
Raman also sits on the Board of Invest India which is the National Investment Promotion and Facilitation Agency and National Skill Development Council (NSDC), The Indus Entrepreneurs (TiE) Delhi-NCR and the Indian Angel Network besides a select few of his investee companies such as Stratemis, X-Prime, SmartVizx, MaxWholesale etc. He is the Regional President of the Indo American Chamber of Commerce NIC (IACC NIC) and also the member of the Board.
Raman has been deeply involved in shaping the future of the BPO and Services industry in India, China, Mauritius and Sri Lanka. He was the Chairman of the Executive Committee of NASSCOM for 2017-18, is Ex-Chairman of the BPO committee of ASSOCHAM, was a Board member of Data Security Council of India (DSCI) in addition to being a member of various committees formed by the central government and state-level governments. These include committees formed by various industry associations such as NASSCOM, CII and ASSOCHAM.
Raman was also a part of the high powered Working Group formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT & BPO sectors. He is an active Resource Leader at the Isha Insight Program which is focused on creating next generation Business Leaders.
Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome many challenges. As a tribute to his contribution to the creation of the BPO industry in India, Raman has been awarded the Dataquest Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has also been awarded the Indiatimes BPO award for being the “Most significant contributor to the Industry” and the Outstanding Entrepreneur Award at the Asia Pacific Entrepreneurship Awards (APEA) 2009, the IT People Entrepreneur of the Year at the 3rd IT people Awards among others.
Raman was given the Distinguished Alumni award by Shri Ram College of Commerce and was honored as Business Leader of the Year 2008 by the Institute of Chartered Accountants of India, Committee of Members in Industry. He was inducted into the Power Brands Hall of Fame in 2011-12 and was felicitated by the Institute of Economic Studies with the “Udyog Rattan 2007” award. Raman was inducted into the ‘IAOP Hall of Fame’ in 2013 by the prestigious International Association of Outsourcing Professionals.
Quatrro, under Raman’s able leadership has emerged as one of the leading players in the Digital payment space in India and Rest of the world. For his pioneering efforts Raman has been felicitated as “Digital Leader of the Year” by Indo-American Chamber of Commerce (IACC). Raman has participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 1,400,000+ people by his pioneering efforts that led to the creation of the BPO industry.
Raman is a Chartered Accountant and a Chartered Management Accountant. In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing markets as diverse as North America, Europe, Japan.